Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is the system that keeps you proactive in managing remote service operations with Field Service resources. It helps you run a more efficient and profitable service department.
Case Study: Wase Werkplaats
Case Study: Wase WerkplaatsNeed for a user friendly solution
Wase Werkplaats is a bespoke company that employs people who are distanced from the labor market. Wase Werkplaats was looking for a user-friendly, unified solution for the management and maintenance of their assets and the green division. In the end, they chose Microsoft Dynamics 365 for Field Service, integrated with their already existing ERP and CRM solution. Additionally, they use Power BI for reporting.
Wase Werkplaats needed a program in which they could manage their assets for maintenance and from which automatic orders could be generated. "That's why we started looking for a user-friendly Field Service solution that meets the above requirements, which is how we ended up with 9altitudes and Microsoft Dynamics 365 Field Service," explains Cathy Desmedt, Facility Manager at Wase Werkplaats.
"The solution provides uniform registration throughout Wase Werkplaats, with a nice plan board, a user-friendly mobile application, automatic order generation and feedback to other programs such as Microsoft Power BI."
"Dynamics 365 Field Service thus replaces our previous way of working where we recorded maintenance tasks via Excel and on paper," said Cathy Desmedt. "As a result, we avoid mistakes and prevent the loss of maintenance documents."
Reporting through Power BI
Wase Werkplaats not only reports data from Dynamics 365 Field Service via Power BI, but also from their ERP system Dynamics 365 for Finance, the sales app Dynamics 365 for Sales and other applications that are not Microsoft related. "Power BI has the power and ability to manage all those databases/data sources, which is why Power BI is the reporting solution for us," said Joris Cornet, Finance Director at Wase Werkplaats.
"We used to work mainly through Excel for reporting, with the arrival of the new ERP system in the cloud we chose to run the reporting through Power BI," said Joris Cornet.
The expectations of Wase Werkplaats
User friendly
A user-friendly solution with mobile app to easily record maintenance on the go.
A clear planning board
A clear planning board to efficiently schedule our employees.
Uniform registration
Same way to record maintenance events throughout the different divisions within Wase Werkplaats.
Integration with other Microsoft systems
Through integration with Dynamics 365 Finance and Dynamics 365 Sales, data such as employees, customers and projects is shared across the applications.
The solution provides uniform registration throughout Wase Werkplaats, with a beautiful planning board, a user-friendly mobile application, automatic order generation and feedback to other programs such as Microsoft Power BI."
Cathy Desmedt - Facility Manager at Wase Werkplaats
The project
"Right now we are live with Field Service in a first phase, asset management is live, automatic order generation and scheduling will go live at the end of May," Cathy Desmedt clarified. "Our W-green division and the rollout to the security teams will also follow."
The cooperation between Wase Werkplaats and 9altitudes is running smoothly: "9altitudes has proven to be a real partner for us over the past 10 years," said Joris Cornet. "We at Wase Werkplaats highly value partnership and do not look at it as a customer-supplier relationship."
Services and solutions used
9A Field Service
The integration of 9A Field Service with Microsoft Dynamics 365 Field Service elevates operational capabilities to a higher level.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales helps your sales team work more efficiently and close more deals. With AI and automation, you can improve customer relationships and optimize sales processes.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is designed to help businesses deliver exceptional customer experiences. By centralizing interactions, automating workflows, and providing AI-powered insights.
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights is designed to create engaging experiences by uniting customer data with real-time journeys and Copilot.
Who is Wase Werkplaats?
Wase Werkplaats is a sheltered workplace that employs people with a distance to the labor market. The company has three divisions: W-pharma, W-technics and W-green. W-pharma focuses on assembly and packaging solutions for healthcare and life sciences. W-technics is all about technical customization for the industry and W-green focuses on sustainable green management for public authorities and local industry.
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