SCIA
SCIA is an international software company active in the construction industry based in Hasselt, Belgium.
Microsoft Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact CenterSmarter service. Less complexity.
Today’s customers expect fast, personal, and consistent support across every channel. With Microsoft Dynamics 365 Contact Center, you deliver a modern service experience that meets, and exceeds, those expectations.
The value for your service organization
Omnichannel accessibility
Connect via voice, SMS, WhatsApp, Self Service portal, mobile, email, and social channels, while personalizing interactions using CRM data.
Enhance Digital Self Service
Improve containment and reduce call volume with engaging, context-aware agents and virtual assistants powered by generative AI. Built-in AI, including Microsoft Copilot, offers real-time assistance, conversation summaries, and suggested next steps.
360° customer insights
Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM and ERP data.
Scalable and flexible
Whether you run a local support team or a global contact center, the platform scales with your needs.
Seamless integration with other Dynamics 365 apps
Already using Dynamics 365 Customer Service or Field Service? Contact Center integrates perfectly with both.
What is Dynamics 365 Contact Center?
Microsoft Dynamics 365 Contact Center is a fully cloud-based platform that brings together AI, omnichannel communication, and customer data in one central solution. It equips your support and service teams with the tools they need to resolve every interaction efficiently and personally – across voice, chat, email, social media, and more.
Get inspired by our customers
Wase Werkplaats
Wase Werkplaats was looking for a user-friendly, unified solution for the management and maintenance of their assets and the green division.
Guldager
Discover how Guldager enhanced its water treatment services with Dynamics 365 Field Service, improving efficiency and customer satisfaction.
Joulz
In an energetic collaboration with Joulz 9altitudes has implemented a robust Digital Platform to support Marketing, Sales, Customer Service, Project Operations, and more.
AOb
The AOb needed to take the next steps in the field of CRM. 9altitudes worked with the AOb to implement a fully digital platform.
Koninklijke Metaalunie
With nearly 15,000 members, Koninklijke Metaalunie is the largest business association for small and medium-sized enterprises in the metal industry (SME metal)
GEN-I Sonce
GEN-I Sonce implemented Dynamics 365 Field Service and eased the workload of crucial staff
Get started with the Customer Intent & Customer Knowledge Management agents for Dynamics 365
The Customer Intent and Customer Knowledge Management Agents for Dynamics 365 Customer Service and Dynamics 365 Contact Center help contact centers transform customer experiences across self-service and human-assisted service.
- The Customer Intent Agent enables evergreen self-service by continuously discovering new intents from past and current customer conversations across all channels, mapping issues and corresponding resolutions maintained by the agent in a library.
- The Customer Knowledge Management Agent ensures knowledge articles are kept perpetually up-to-date by analyzing case notes, transcripts, summaries and other artifacts from human-assisted cases to uncover insights.
9altitudes as your service partner
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
Frequently asked questions about Dynamics 365 Contact Center
Dynamics 365 Customer Service focuses on case management and customer interactions. Contact Center builds on that with a full-featured omnichannel solution, including voice, AI-powered assistance, and real-time conversation routing.
Yes. While Contact Center is part of the Microsoft Dynamics 365 ecosystem, it also supports integration with other CRM systems through APIs and the Microsoft Power Platform.
AI, including Microsoft Copilot, assists agents with real-time conversation summaries, suggested replies, and faster access to relevant data, helping your team deliver more efficient and personalized support.
Yes. Dynamics 365 Contact Center includes built-in voice support and integrates seamlessly with Microsoft Teams and other telephony providers.
Absolutely. The platform is fully scalable. You can start small and expand as your business grows or as you add more channels.
With 9altitudes’ proven implementation approach, you can expect an efficient rollout. The exact timeline depends on your organization’s processes and integration needs, but we’ll ensure a fast and future-ready start.
Get in touch
Whether you're looking for an assessment to see if Dynamics 365 Business Central is the right fit, need help with implementation, or are seeking a new partner for your existing solution, we're here to help. Reach out to us today to learn more about how we can support your business and help you reach new heights.
